Please see the pricing page for a list of what’s included.
We’ll do our best to solve your problem. Most problems are fixed quickly and are included in your subscription. But please understand that, due to the nature and complexity of some technical problems, we will need to invest more significant time into solving your problem and will need to charge for that.
We’ll always let you know beforehand if a task will involve extra time and costs.
In general, if your problem costs us time and/or money we’ll have to pass those costs on to you. Unless, of course, it’s our fault.
Of course our good advice is always included and you’re free to take it or leave it.
Will we call your hosting company on your behalf? Yes, we will.